Cancellation Policy

Things do not always turn out as expected and we understand that appointments sometimes need to be re-schedule or cancelled.

Because we value and respect your time as much as we do our own, we would like to share our cancellation policy with you below.

How to Reschedule or Cancel Your Appointment

If you need to re-schedule or cancel your appointment, please call us on +61(0)447196774 or leave a text message or voicemail message. We will return your call as soon as possible to re-schedule an appointment.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hrs before the appointed time. A no-show is when a client misses an appointment without cancelling. In either case, we will assess per individual case if we charge the client 50% of the reserved services or not.

No fee will be charged if a new appointment is booked within 7 days of cancellation.

In the event of sudden illness and true, unavoidable emergency less then 24 hrs before the appointement, we will not charge a cancellation fee provided that the appointment is rescheduled within a certain period agreed by both parties.

If you arrive more than 15 minutes late for your service, we will assess per individual case if it is possible for the appointement to go ahead or if rescheduling is needed.

In case of rescheduling we will do our very best to reschedule your service for another time that is convenient to you. In case of cancellation after late arrival and no rescheduling we remain the right to charge the client 50% of the reserved service.

As a Professional member of PACT, the Pacific Association of Craniosacral Therapists, we will: 

• Put your needs as an individual first - treating everyone equally regarding gender, ethnicity, disability, culture, beliefs, sexuality, lifestyle, age, social status or linguistic ability

• Work to foster and maintain trust

• Maintain appropriate professional and personal boundaries

• Listen to you and respect your views

• Give you the information you need and ensure that you understand it so you can make informed choices

• Respect your right to autonomy

• Respect and protect confidential information

• Be clear about how and why confidential information may be disclosed elsewhere

• Maintain and develop our professional knowledge and skills

• Practice within our boundaries of competence

• Respond promptly and constructively to concerns, criticisms or complaints

• Respect the skills of other health care professionals, and when appropriate will work in co-operation with them.